Global Trust. Proven Transformation.

---

 We deliver flexible, scalable BPO services designed to help businesses optimize operations, reduce costs, and improve performance. With customized outsourcing models built around your goals, ICCS enables seamless handling of your critical processes while you focus on growth and innovation.  

 Our customer support outsourcing includes omnichannel assistance across voice, chat, email, and social platforms. We combine trained professionals with technology-driven processes to deliver consistent customer experiences, higher satisfaction, and stronger brand loyalty. 

 As a leading call center services provider, ICCS offers both inbound and outbound support—including service assistance, tele-sales, retention, and campaign management—ensuring your customers receive timely and professional interactions at every touchpoint. 

 Our back office services support your internal operations with precision and efficiency. From data entry and transaction processing to accounting support, email management, and reporting, we handle administrative workflows so your core team can stay focused on strategic initiatives. 

 ICCS enhances your sales funnel with performance-driven telemarketing and revenue generation services. We help with lead management, outbound sales, up-selling, cross-selling, and full-cycle selling to boost conversions and grow your business. 

 Our 24/7 e-commerce support boosts customer satisfaction and operational efficiency by managing order processing, help desk support, returns, billing, and real-time customer assistance—ensuring your online business delivers exceptional support at every stage. 

 Specialized healthcare outsourcing solutions include medical records management, billing and coding, claims processing, payment posting, and revenue cycle support. These services streamline administrative tasks and improve operational efficiency for providers and insurers. 

 We provide comprehensive market research services including surveys, data gathering, trend analysis, and customized reporting. These insights help businesses make informed decisions, understand customer behavior, and strengthen strategic planning. 

 Our telecom outsourcing services support customer acquisition, billing operations, order management, support analytics, and contract administration—helping telecom businesses enhance efficiency and customer satisfaction while reducing operational costs.

 ICCS offers HR-focused RPO services to streamline hiring, reduce recruitment costs, and ensure access to quality talent. We manage the recruitment lifecycle, delivering faster onboarding and better workforce planning.

We support retail brands with order support, help desk, inventory management, billing, logistics, and customer engagement services. For utility companies, we deliver billing support, customer management, service request handling, and collections to improve service quality and operational responsiveness. 

ICCS delivers reliable IT helpdesk and technical support for smooth business operations. Our expert teams provide L1–L3 support for hardware, software, applications, and networks via voice, chat, email, and ticketing—ensuring faster resolution, reduced downtime, and better IT efficiency.