KEY FEATURES
Infrastructural / Technological Capabilities
Infrastructural / Technological Capabilities
Infrastructural / Technological Capabilities
Facets like automated call desks, robust power supply structures & backup capabilities, high-speed uninterrupted connectivity, capability of SAP integration, database management, IVR deployment, and more empower us to claim precedence when it comes to infrastructural or technical strength.
Employee Strength / Personnel Capabilities
Infrastructural / Technological Capabilities
Infrastructural / Technological Capabilities
At ICCS, hiring & employee training is a stringent process, which ensures that all who work for us are extremely diligent in executing the tasks assigned. There is a rigorous vetting process, which helps us select the most suitable candidates for various job profiles.
Information Security
Infrastructural / Technological Capabilities
Information Security
Physical data security & online information security are both allotted due relevance at ICCS. To this end, at every layer, we have access controls, employees need authorizations before they can retrieve vital info, there are regular audits to confirm maintenance of security standards & of course, there are firewall protection measures.
Quality Commitment
Quality Commitment
Information Security
For us, quality is meeting the committed levels of services. Thus, the quality levels that we propose to extend during the contract stages are consistently maintained.
Justified Pricing
Quality Commitment
Justified Pricing
We believe in delivering at a reasonable cost. Our services are economically priced & for every rupee you pay, we work to ensure justification.
Experience
Quality Commitment
Justified Pricing
We have been in the call center industry for 18 years & over this time, as a domestic BPO, we have created a reputation for ourselves & at any stage, we do not intend to let that get affected. Thus, we commit to delivering the best.