BPO Services for DTH Industry
The DTH industry has witnessed rapid growth, especially in countries like India, where the DTH market is expected to cross $5 billion in revenue by 2020. New and existing companies are now entering the DTH space to take advantage of this growth.
With modern consumers expecting the best from the companies they buy products or services from, offering world-class customer support is an excellent way for DTH companies to attract and retain customers. ICCS, with its vast experience in the industry, offers BPO services for the DTH industry to help companies provide exceptional services to their customers.
With a workforce of more than 2,500 professionals, ICCS has helped DTH companies build a strong support system to enable them to offer the best services to customers and stay ahead of the competition. We understand the challenges faced by the DTH industry and have time-proven solutions to help businesses achieve their objectives.
Apart from existing solutions, we also offer custom solutions based on the requirements of our clients.
BPO Services for DTH Industry
- Customer Support
- Back Office Process
- Lead Generation
- Cross-selling and Up-selling
- Feedback Management
- Tele-sales
- Retention Services
- Order Management
- Order Verification
- Collections
- Quality Audits
- Smart Analytics
- Consumer Surveys
The ICCS Advantage
We are an ISO 9001:2008 Certified company and a member of several business organizations, such as Assocham, FICCI, IAOP, and Nasscom. Our services are established per the latest quality standards and have been developed through years of experience and a thorough understanding of modern business challenges.
With the help of our DTH BPO services, companies can expand their reach in the industry and provide the best services to customers to ensure higher retention levels. Get in touch with us today to learn more about our BPO services!
Frequently Asked Questions
Please reach us at info@iccs.in if you cannot find an answer to your question.
ICCS can provide all-inclusive support for DTH, from technical troubleshooting to subscription management to billing assistance, account services, customer queries, and installation management through resolution management through the trained specialists.
Yes. With 2500+ trained professionals and scalable infrastructure, ICCS can manage high call volumes during peak hours, outages, and service disruptions using intelligent call routing and workforce optimization.
Yes, ICCS provides multilingual support for all Indian languages, like English, Hindi, Tamil, Bengali, Telugu, Gujarati, and Marathi, for serving different regions and a massive customer base.
Our responses and high-end customer support can help in customer satisfaction through proactive and quick resolution and direct improvement in retention rates and reduction of costs for churn towards DTH providers.
Yes! ICCS can provide lead generation and end-to-end telesales that include plan upgrades, new connection sales, targeted customer acquisition, and promotional campaign execution for DTH providers.
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