B2C Acquisition

Customer acquisition is an art that relies more upon the marketer's knack of building relationships with the targeted customers, rather than on infrastructure. At ICCS, we do not follow the typical telesales approach for telemarketing & lead generation. To be more precise, the inbound & outbound telesales projects for each client are regarded as a comprehensive process, which requires continuous participation of qualified personnel.

If you confide in ICCS with your marketing initiatives, you will hire for yourself a knowledgeable and experienced program manager, who will be responsible for structuring the entire marketing exercise, thereby ensuring proper and effective execution. At ICCS, we understand the significance of the initial contact with target audiences and hence, we have hired and trained people, who are solely responsible for sales calling. We do not mix general calling staff with marketing executives at any level. As your outsourcing partner, ICCS has the necessary resources and years of industry experience. We are committed to take over the task of telemarketing on your behalf to provide the necessary assistance towards building your brand.

The services as extended by ICCS towards B2C acquisition are:
• Lead generation
• Outbound sales
• Inbound sales
• Catalog sales
• Installed base cross-sales/up-sales
• Online shopping assistance
• Subscription sales and renewals
• Warranty/service contract extn. and renewals

B2B Acquisition

B2B acquisition is a process, which entails a number of planned steps, which together aims at acquiring business clients & contracts. A highly apt acquisition strategy, depending upon aggressive marketing, earning recognition, dedicated follow ups, gaining attention as well as maintaining contacts should be devised in order to enable the aforementioned. If you are a big company, serving a small region, managing the entire task in-house is possible. However, if the target area is vast & competition is fierce, perhaps you could use external help, as offered by business to business call centers. Outsourcing this task of telemarketing & lead generation along with support to a domestic call center, it will let you concentrate on core operational commitments and at the same time you will have a dedicated team looking after the telemarketing & lead generation task. ICCS has several years of experience in the domain and we offer to become your partner in executing the critical task of B2B acquisition in Delhi & neighboring regions. We as a B2B BPO can help you with:

• Cold calling
• Lead generation
• Identifying suitable marketing platforms like relevant trade shows & exhibitions
• Follow ups on enquiries as generated during various trade shows & exhibitions
• Scheduling appointments & sending follow up mails
• Undertaking market research to identify target prospects
• Discussing association work possibilities with short listed target prospects
• Sending proposals & other communication materials
• Measuring effectiveness of the conducted B2B acquisition exercises
• Understanding competition & approaches as adopted by other players

Customer Service

We offer fast and efficient call centers customer service when you require it!
Customer service is the backbone of every successful business organization. It is what builds as well as destroys a company’s image. Hence, good customer care service is important for your business to create a foothold in the market. Outsourcing the customer care service can be beneficial for your company as it will let you focus on your core business and enjoy the growth of your business. ICCS is one of the leading call centers that offer customer service to help business organizations in managing their customer care process without any hassle. We have trained professionals, who are capable of handling all the queries of your clients in real-time. We have an in-depth understanding of the technology as well as understand the important of customer support.

How call centers outsourcing will be beneficial for your organization?
We, at ICCS can support your business organization by taking care of your customer care service. We specialize in it and have a team of competent as well as experienced team. We will extend our help by:

•Availability: We are available round the clock to ensure that none of your customer is left unanswered. We treat your customers as our own and look into every concern to ensure that they are completely satisfied with your service.
•Proactive support: We have quality check managers, who keep an eye on the team to ensure that we are able to deliver what we have promised. In addition, they provide regular reports as well as advice on implementation of new approach in client servicing.
•Save money and time: Outsourcing your customer support to call centers, you will be able to cut-down on the operational cost to a great extent. In addition, it will as well save a lot of time, which will otherwise be required in hiring and training human resource.

Partner with us and you will never regret on your decision!

Outsource Your Inbound Call Center Services to Solution Trendsetters

ICCS is an upfront business process outsource service provider in India enjoying a significant reputation in the world of information technology, business consulting, and business outsource services. Client’s business expansion and boosting their return to the best has been our prime aim.

The services we offer are always enriched with high-end technicalities mated with the mammoth experience in the world of offshore call center services. This is the reason that we enjoy the most envious client base and have been the most promising names for outsource inbound call center services India.

Our Service Domains

What makes us distinguishing from the rivals is our adept ability to address the all-out needs of established industries like tours and travels, real estate, IT, etc. Starting from customer life-cycle management, technical support, telemarketing, back-office assist, manpower outsourcing services, market research, to finance and accounting, ICCS can be the one-stop solution for all these. Being the most celebrated name for outsource inbound call center services in India, we can promise you to accomplish your business dream and stay unaffected by the rivals.

What Makes Us Distinguishing?

A Team of Experienced Professionals

ICCS employs only the most experienced call center professionals in the concerned department; those hold extensive proficiency in dealing with inbound calls, responding to service queries, and moreover, assuring the ultimate customer contentment.

Futuristic Training Programs

A secret behind ICCS’s undisputed status can be the high-end training it offers to its professionals to make them aware of the high-end tools and technicalities. In addition, we spend significant resources on sharpening their linguistic skills and communication.

Ultimate Business Transparency

ICCS has managed to be the most trustworthy name for outsource inbound call center services in India by operating the business in an absolutely authorized and transparent way, fulfilling all norms in the best fashion.

Why Outsource Inbound Call Center Services in India to ICCS?

There are several reasons that can convince you to have ICCS as your Outsource Inbound Call Center Services provider in India. A few of them are as follows:

✅ Remote call monitoring
✅ Excellent reporting features
✅ Expert inbound call center professionals
✅ Cost-effective services
✅ Latest inbound call center software
✅ Superior call handling

Want to outsource inbound call center service in India or want to be a partner with us? Any query, feel free to contact us.

Outsource Your Outbound Call Center Services Solutions To India

For any high-end business set-up, best quality service being maintained, or the huge resources spent, the ultimate aim is to garner a greater return. ICCS outsource outbound call center service is entirely based on the above principle. Here we enhance our outsource service through top-notch product quality and professional comprehension, mating with extensive experience.

Being a leading outsource outbound call center service provider in India, we have served most of the industries and industry leaders. We take the same experience into account to analyze, enhance, and deliver in even enhanced form.

We don't just lead; We outshine our rivals

Starting from tours and travel, finance, manufacturing to marketing, ICCS outsource outbound service solutions based in Delhi and Noida is a favorite for the industry leaders in the above domains in India. We don’t just assure the clients or show them the way to get rid of the competition. Rather, our call center services and solutions are aimed at simply outshining the rivals completely.

One of the prominent reasons behind our envious success is our strategic approach each time, being perfectly in accordance with the client business or services.

Complete Business Solutions

No matter if you are looking for phone query answering services or any such outsource service, we can deal with everything with perfection. If you are a businessman looking to streamline the process, our outbound call center service can be the complete solution for you, addressing service selling, solving product inquiries, fixing subscription issues, resolving payment ambiguities, and more.

In addition, we can effectively handle inquiries related to inventory affairs, insurance claims, etc. Our outbound call center services have been one of the most trustworthy for clients across the nation to gather crucial details about trade affairs and other related services. Especially, our outbound service solutions receive extensive interest from prominent cities in India, like Delhi, Noida, and others.

Key Points Which Make ICCS Groundbreaking

✅ Being the most celebrated outsource call center service solutions center, we employ only the most experienced professionals in the industry for call management, solving queries, and ensuring overall customer satisfaction.
✅ We pick the best talents and train them through high-end resources to fine-tune their communication skills and vocabulary, turning them from rookies to pros in no time.
✅ Trustworthiness has been our biggest strength. ICCS outsource outbound call center services use the most advanced tools to keep details of each process, maintaining utmost transparency.
✅ Even the top call center services in major business hubs like Delhi and Noida don’t match us in terms of the level of accuracy we maintain with voice records.