ICCS open new process with National Handloom Development Corporation (NHDC)

Posted by ICCS BPO on Tuesday 5th of November 2019

National Handloom Development Corporation Limited (NHDC) was set up in February, 1983 by the Government of India as a public sector undertaking under the ambit of Ministry of Textiles, Govt. of India in pursuance of the imperative need for a national level agency to assist the speedy development of the handloom sector with the help of 09 Regional Offices and 37 Branch offices.

NHDC with vision to achieve the objectives of faster more inclusive and sustainable growth of Handloom sector adopted focused, flexible and holistic approach to meet the challenges of domestic, global expansion of overall Handloom market through strategic approach to facilitate the raw material supply to the weavers of the country envisaged Tender for Call Centre operations for Managing Handloom Helpline Centre in India.

ICCS Limited was awarded the Tender with 12 Seats to start with extendable to 30 Seats for managing Bunkar Mitra Helpline Services. The Call Centre is operated with Support in 6 Regional languages. 

ICCS Limited is providing Inbound/Outbound Voice, Email and SMS Support to NHDC including complete Physical and Technological Deployment at ICCS Noida facility, Uttar Pradesh.

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