Roles and Responsibilities:

• Checking on the quality of calls of the agents
• Checking of the quality of emails and chats
• Document and report the feedback
• Quality Audit.
• Willing to work in night shift (24*7)

Experience : 2- 4 years

CTC                :  1.2 LPA - 3 LPA

Number of Openings : 6

Location       :   Noida

Qualification : Graduate/Post graduate

Interested candidates can walkin for the interview:

Interview Venue : ICCS Ltd. C-133B, Sector -2, Noida

Nearest Metro Station : Noida Sector - 15 metro station.

Role: Quality Assurance/Quality Control Executive
Keyskills: Quality Analysis, quality audit, quality control, quality checking, Call Monitoring, call auditing, call auditors, voice auditing, feedback session with CSRs.

Desired Profile

• Graduate/Post Graduate
• Experience required into quality auditing (Inbound or Outbound processes)
• Good communication
• Education: Any Graduate