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Job Description:

Position: Manager - Operations

Location: Noida
 Experience: 6-8 Years
 Notice Period: Immediate – 15 Days
 Desired Skills: Soft spoken, Pleasing Personality, Excellent Communication skills

Job Description:

 · Manage the operations and customer service delivery process for the assigned projects/clients with end to end delivery of required solutions within pre-decided TATs and quality parameters

 · Act as a domain expert for Operations Department

 · Must have BPO Experience

 · Ensure smooth operations of the assigned processes through monitoring performances of the teams/individuals and handling escalations

 · Manage internal delivery teams and external partnerships for fluent client deliveries without any hurdles

 · Identify and build on areas where value can be added in operations. May conduct research to identify areas of improvement.

 · Lead projects of improvement and track measures/processes to improve quality and productivity

 · Assist in developing and maintaining appropriate systems, policies and procedures for the effective management and optimum deployment of resources