Position: Operation Manager

Experience: 7-10 Years

Notice Period: Immediate - 15 Days

Desired Skills:

 Soft spoken, Pleasing Personality, Excellent Communication skills

 Job Description:

Must have 7 Years plus exp in handling ecommerce Outbound & inbound Lobs with the strength of 120-170

Manage the operations and customer service delivery process for the assigned projects/clients with end to end delivery of required solutions within pre-decided TATs and quality parameters

Must have BPO Experience

Ensure smooth operations of the assigned processes through monitoring performances of the teams/individuals and handling escalations

Manage internal delivery teams and external partnerships for fluent client deliveries without any hurdles

Identify and build on areas where value can be added in operations. May conduct research to identify areas of improvement.