Job Description :

You should have Experience in DOMESTIC BPO AS TRAINER .

Role And Responsibilities :

• Develop a schedule to assess training needs
• Conduct employee surveys and interviews
• Consult with other trainers, managers, and leadership
• Track and compile collected data
• Conceptualize training materials based on data and research
• Communicate training needs and online resources
• Create training strategies, initiatives, and materials
• Contact and utilize outside vendors and resources for instructional technology
• Test and review created materials
• Maintain a database of all training materials
• Instruct employee training and onboarding
• Conduct training through new materials
• Review employee performance and learning
• Coordinate and monitor enrollment, schedules, costs, and equipment

Skills & Knowledge

Excellent oral and written communication skills

Strong organizational skills

Good interpersonal skills

Ability to work in a team environment

Ability to meet or exceed Performance Competencies