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Current Opening


Welcome to ICCS's employment opportunities page! From here you can view our current openings and apply for positions online.

Job Description:

Job Discrubtion :

  • Responsible for staff retention with in team
  • coordination between Manger and Team Members
  • Handle a team of Associates
  • Manage team performance on SLAs & KRA
  • Control shrinkage, attrition, etc
  • Manage day to day floor activities
  • Analyze, maintain daily, weekly and monthly team performance reports
  • Conducting periodic team meetings & attend review meetings
  • Currently working as TL for  Outbound
  • Excellent understanding of call center metrics
  • Good communication skills
    Education :Graduate in any Stream, Masters degree added advantage

Age: 22 to 28 years