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Job Description:

Position: Team Leader - Operations

Experience: 1-3 Years

Notice Period: Immediate -15 Days

Location: Ludhiana

Coordination between Manger and Team Members

Handle a team of Associates

Good communication 

Manage team performance on SLAs & KRA

Manage day to day floor activities

Analyze, maintain daily, weekly and monthly team performance reports

Conducting periodic team meetings & attend review meetings

Currently working as TL for Outbound

Excellent understanding of call center metrics

Good communication skills

Education: Graduate in any Stream, Master’s Degree added advantage