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Position: Assistant General Manager
Experience: 15-20 Years
Location: Chennai
Notice Period: Immediate - 30 Days
To handle the entire location as a Site head.
He / She should be from a local area and must have an experience in third party call center for at least 8 years
Job Responsibilities
Responsible to manage capacity Planning, Scheduling, Forecasting, Real Time Management, and Reporting
To coordinate with operations and various departments on a regular basis
Daily Monitor all required KPIs effectively to ensure they meet their targets
Effectively manage outage scenarios
Manage ad-hoc requirements from Ops & any other functions
Discuss daily / weekly performance with stakeholders
Outlier management for all efficiency parameters
Analysis Strong Analytical skills
Should be able to handle & achieve the departmental requirements
Accurate and Timely reporting
Client Management Internal and External
Ability to work on data and generate various types dashboards, reports/ad-hoc reports
Meeting client requirements within TAT and with accuracy
Desired Candidate Profile
Handle Operations, IT, HR, Admin, T&Q, MIS and WFM for the local site
Responsible for Manpower availability and client SLAs
Should be responsible for generating full revenue for the location
Should be responsible for the growth of a center
Should have good knowledge of local call centers in that area
Should lead hiring, Training and Quality at the local site level
Must have a local language knowledge and understanding of local culture
Should be self-motivated for growth of a center
Should be responsible for P&L for that location
Should have a strong eye for reviewing the data
Should have good persona for leading a center