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Job Description:

Position: Operation Manager (Ecommerce)

Experience: 7-10 Years

Notice Period: Immediate - 15 Days

Job Description:

· Must have 7 Years plus exp in handling ecommerce Outbound & inbound Lobs with the strength of 120-170

· Manage the operations and customer service delivery process for the assigned projects/clients with end to end delivery of required solutions within pre-decided TATs and quality parameters

· Must have BPO Experience

·  Ensure smooth operations of the assigned processes through monitoring performances of the teams/individuals and handling escalations

· Manage internal delivery teams and external partnerships for fluent client deliveries without any hurdles

· Identify and build on areas where value can be added in operations. May conduct research to identify areas of improvement.