Position: GM Operations (Travel & Tourism)

Experience: 15-20 Years

Location: Noida

Notice Period: Immediate - 30 Days

Responsibilities:- 

 MUST Have 15- 20 yrs. exp in handling Travel Outbound/inbound & Chat bots, Lobs with the strength of 120-150 

Proven experience in operational process management, change management and administrative leadership roles

Provide additional support for achieving key performance and productivity goals.

Experience and hands-on data analysis and statistical process control, as well as providing direction and leadership to cross functional teams is a must.

Responsible for a wide spectrum of Operations and P&L responsibilities, must be able to multi task across multiple business operations with proficiency.

Drive Continuous improvements and innovations to enhance quality, CSAT

End to end client Management including reviews with client, value addition to the client and proactive communication to internal and external clients

Meet & exceed all Process metrics