Position: Assistant Manager Training

Experience: 7-10 Years

Notice Period: Immediate -30 Days

Location: Noida

Roles & Responsibilities:

· Review Existing Training Materials and Identify need for updating the same. Should be able to create new content as and when necessary

· Help in designing KRAs for the team along with the Manager and periodically review trainer performance vis-a-vis production performance at regular intervals.

· Develop Refresher training plans based on Training needs for existing Agents to help prepare them for call taking and improving current standards of Quality.

· Ability to manage teams as allotted

·  Develop trainers for on the job requirements.

·  Perform other duties as assigned.

Required Qualification:

·        Bachelor’s Degree

·        5-7years of experience in reputed call centers and handled a team of Trainers/Sr Trainers

·        Inbound and Outbound Voice domain experience is a must.

·        Excellent verbal, written and interpersonal comm. skills.

·        Focused on quality and customer service.

·        Solid time management skills.

·       Ability to multitask and successfully operate in a fast paced, team environment.

·        Must be proficient with Microsoft Office Suite (Word, advanced Excel, including ability to create Power Point presentations, and knowledge of Outlook).