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Job Description:

Position: Team lead Operations

Experience: 1-3 Years

Location: Mumbai

Notice Period: Immediate - 15 Days

No of Positions: 5


Coordination between Manger and Team Members

Handle a team of Associates

LOB _ Outbound Good communication (English +Hindi) + 1 year experience in sales (Preferably Life insurance Background) also team handling size

Manage team performance on SLAs & KRA

Manage day to day floor activities

Analyse, maintain daily, weekly and monthly team performance reports

Conducting periodic team meetings & attend review meetings

Currently working as TL for Outbound

Excellent understanding of call center metrics

Good communication skills