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Job Description:

Position: Quality Manager

Experience: 10-15 Years

Location: Noida

Notice Period: Immediate – 30 Days

The candidate must have: 

1. Excellent Communication Skills

2. Excellent Interpersonal Skills

3. Relevant experience of atleast 10 years

4. Should have excellent team management skills

5. Should be Green Belt/Black Belt Certified


The candidates is required to:

 1. Manage BAU Quality performance

2. Create modify Quality SOP, evaluation process

3. Drive call quality performance, CSAT, BAU KPIs

4. Manage Team's Scorecard

5. Client management